This page is going to be something you will not normally see in an advertising piece. In order for us to do our job to the best of our ability, it is necessary to explain some things.

When you first contact us, we will go through a song and dance, in order to generate enough interest in the service we provide, to give us a try. We promise to be on time and handle your luggage. We'll call you the day before you travel and confirm your pick-up time, so that you know we have not forgotten. You should be driven, safely and comfortably to the airport or wherever you're going. If you're leaving town, your return (date, flight and time) should be confirmed by your driver. You should be provided with a card that has our phone number, some voice mail instructions and where to meet us at various airports. When you return, you should be met at the bottom of the escalator (at SMF) with a sign that says CEO Transport on it. Your driver should get your luggage, carry it to the car and take you safely and comfortably home.

The turnover rate in our business is typically pretty high. Training is an on-going process. If you do not get the service we promised, it is very important that you let us know. We cannot solve a problem if we don't know it exists. Only your feedback can help us maintain the level of service we promised you when you first called.

Punctuality is important. You expect us on time. It is also important for us to know you will be ready on time. We allow 5 or 10 minutes to greet you, load the car and get on the road. Making a driver wait 20 or 25 minutes may jeopardize the driver's ability to get to the next client on time.

The next issue is very delicate. Unfortunately, there is no way to soften this to make it polite. It is not meant to offend, just educate.

Service is our business. Calling the day before you need transportation is no big deal. Calling that same day you need a ride, during business hours, is no big deal. Our flexibility is at it's best during business hours. After business hours, on the other hand, is a different ballgame.

Emergencies or the occasional "Oops, I forgot to call", does occur. This is well within the realm of what we consider customer service. Constantly calling after business hours for transportation early the next morning puts us at a distinct disadvantage .

Sacramento, unlike N.Y., Chicago, LA., etc. is not a 24 hour a day city. We are happy to pick you up at any time of the day or night (hence, 24 hour a day operation) provided the reservations are made in advance. Our drivers need to know by the close of the business day what their schedule is for the next day. That is why calling after business hours makes it difficult to make arrangements for the next morning. If you don't find out until 10' o'clock at night that you need a ride, please call. We'll do the best we can to accommodate you. On the other hand, please call during business hours whenever possible.